Customer Relationship Management 

Customer Relationship Management (CRM) is a process organisations use to understand their customer groups and respond quickly-and at times, instantly-to shifting customer desires. CRM technology allows organisations to collect and manage large amounts of customer data and then carry out strategies based on that information. Data collected through focused CRM initiatives help organisations solve specific problems throughout their customer relationship cycle-the chain of activities from the initial targeting of customers to efforts to win them back for more. CRM data also provide organisations with important new insights into customers' needs and behaviours, allowing them to tailor products to targeted customer segments. 

Joining up all your customer facing processes and activities to deliver a superior customer experience is no longer an option to consider in today’s challenging business environment. Integrating sales, services, and marketing processes ensures that you are able to maximise your revenue potential through efficient and effective management of customer relationships. 

The  solution delivers a framework for integrating, enhancing, managing and analysing customer information, and allows for customised phased implementation that delivers measurable business benefit translating into higher revenues and profitability.

At Tollfree Networks, we believe Microsoft Dynamics CRM delivers exceptional value for our customers because it is:

• Flexible with the power of choice in deployment options (Hosted or On-premise)

• Familiar, with an intuitive user interface – enabling faster user adoption resulting in immediate productivity

• Designed to fit your business, delivering ease of configuration, customisation and integration

• Affordable price to fulfil the needs of business small and large covering areas such as sales, marketing and customer service 

Using Microsoft Outlook client or web browser, employees can access the different modules of Microsoft Dynamics CRM enabling organisations to make right decisions, market products faster, monitor marketing returns and get dashboard views of KPI’s within the organisation. We believe successful CRM implementations are those underpinned by careful planning, clear requirements and open communication to stakeholders. 

We believe in offering a complete end-to-end service .From planning to deployment and every step in between, our team of seasoned practitioners and consultants, provides all the services needed to implement a successful Microsoft CRM solution in your organisation. We provide the following services:

• Planning
  

• Analysis
  

• Integration
  

• Configuration
  

• Customisation
  

• Systems Administration
  

• Data Migration
  

• Software Development
  

• Database Administration
  

• End User Training
  

• Reporting
  

• Application Support 

Most importantly, we can help measure and monitor your implementation to ensure the desired benefits have been achieved and a suitable return on investment is delivered.

At Tollfree Networks, we work with a number of small and medium size businesses from various sectors and voluntary organisations delivering CRM strategy and solutions. We enjoy what we do and do it with a passion.
 
We believe in delivering results for your organisation. We undertake all projects on fixed price engagement model within agreed time scales making us fit the bill perfectly.

Pricing – On-Premise CRM Licenses

We take pride in being able to offer our clients knowledgeable guidance around Microsoft’s different licensing programs and current information about Microsoft customer incentive offers.

It is our goal to provide the highest level of service and overall value around your decision to purchase Microsoft Dynamics CRM with real cost savings through discounted software pricing.
 

Volume Licensing Structure: On-Premise

Above prices are exclusive of VAT and may change without any notice. Please use this price as reference. 

Client Access Licenses (User CAL)

• One User CAL license is required for each named user accessing Microsoft Dynamics CRM. Organisations can buy either a FULL User or Device CAL or Limited User or Device CAL License depending on the need.

Sever Edition Licenses

• One Server license is required for each server that runs Microsoft Dynamics CRM. 

• Professional Edition – Offers a rich feature set, and supports single tenant deployment 

• Enterprise Edition - Offers same feature of Professional Edition, and supports multi-tenant deployment

Enterprise Edition allows companies to run multiple, separate instances of Microsoft Dynamics CRM organisations on one physical server. The majority of our customers run on Professional Edition.
 
To get the maximum value from your Microsoft CRM investments, Microsoft provides a range of free add-on solutions, which can be configured and customised to meet specific business objectivities.

The list of released accelerators from Microsoft is as follows:

• Social Networking
  

• Customer Portal Integration
  

• Partner Relationship Management
  

• Notifications
  

• Event Management
  

• Extended Sales Forecasting
  

• eService
  

• Analytics 
  

• Enterprise Search 
  

• Business Productivity Newsfeed
  

• Business Productivity Workflow Tools
  

• Business Data Auditing
  

• Sales Performance International (SPI) Sales Methodology 

" Customer Relationship Management (CRM) is not about spreadsheets and notes of paper with information that is easily misplaced; it's about how to properly manage marketing campaigns, sales leads, customer service and your well thought out internal workflows."